一、Quality Guide Line Goal
Quality Guide Line：
Fulfill contract faithfully, Exceed customer expectation, Make customer satisfied.
2009 Targets and Assessment
Level one target：
|
Revenue |
Number of Customer complains（product quality） |
Number of Customer complains（service） |
Total |
Target |
A/ Month |
≤C/Month |
≤E/ Month |
≤G/ Month |
Actual |
B/ Month |
D/ Month |
F/ Month
|
H/ Month |
Support Target：Quality Loss Rate of Accident: R
Break Down Targets:
|
Revenue |
Accident Loss Rate |
Number of Customer
complains（product quality） |
Number of Customer complains（service） |
Department of integrated management
managment
management |
J/ Month |
N% |
X/ Month |
O/ Month |
Department of printing |
K/ Month |
U% |
Y/ Month |
P/ Month |
Department of binding |
L/ Month |
V% |
Z/ Month |
Q/ Month |
total |
M/ Month |
W% |
/ Month |
S/ Month |
Assessment:
Committed
proportion |
Profit |
Accident Loss |
Number of Customer complains |
Comprehensive manager |
X1/10000 |
Y1% |
Z1 Yuan/time |
Department manager |
X2/10000 |
Y2% |
Z2 Yuan/time |
Section manager |
X3/10000 |
Y3% |
Z3 Yuan/time |
employee |
Piecework based, Time based |
Accidents a%, Technological accidents b% |
d—e Yuan depending on the nature and consequences
|
二、Quality Culture
Commend—strict responsibility, reduce company loss（Detect, Feedback, Control）.
Reward—go beyond responsibility, reduce company loss（Detect, Feedback, Control）.
Punishment—breach/violate workflow or standard operation, with or without loss. Rigid punishment if the wrong attitude is involved.
Equity Principles: Avoid incorrect punishment, no missed punishment.
Liability Standard: punished the responsible ones.
